Refund policy

RETURN POLICY

Every piece I make is meant to be worn and loved for a long time, so I want you to feel confident about your purchase. Here’s how returns and exchanges work.

Exchanges on Ready-to-Ship Pieces
If a ready-to-ship piece isn’t quite right, you can exchange it within 10 days of receiving it. The piece needs to be unworn and in its original condition and packaging.

To start an exchange, email me at sara@headfoundjewelry.com with your order number. I’ll reply with instructions for sending the piece back. Once it arrives and I’ve checked it over, I’ll help you choose your new piece and get it on its way.

Exchanges have a $60 shipping fee to cover the secure, signature-required shipping in both directions. If your new piece costs more than the original, you’ll pay the difference. If it costs less, the difference becomes store credit.

Custom and Made-to-Order Pieces
Custom and made-to-order pieces are created specifically for you, often around a stone chosen just for your piece, so they can’t be returned or exchanged. 

Sizing
For made-to-order rings, I offer one complimentary resize within 60 days of delivery. Additional resizing may have a fee. Some designs, including certain one-of-a-kind pieces, can’t be resized.

Refunds
Headfound Jewelry does not offer refunds. Eligible pieces can be exchanged as described above.

If Something’s Not Right
If your piece arrives damaged, please see the “Lost, Stolen, or Damaged Packages” section of our Shipping Policy: https://headfoundjewelry.com/policies/shipping-policy. If you notice a problem with how your piece was made, email me. I stand behind my work, and I’ll take a look and work with you to make it right.

Questions?
I’m always happy to help. Reach me at sara@headfoundjewelry.com.